When is my room cleaned?

The housekeeping schedule at Dash Living on Queen’s is as follows:

• Monday: 5th to 9th floor
• Tuesday: 10th to 14th floor
• Wednesday: 15th to 19th floor
• Thursday: 20th to 24th floor

Our cleaning service includes linen change, bathroom cleaning, garbage disposal, vacuuming and mopping the floor, as well as replenishing toilet rolls and garbage bags. 

As part of our commitment to environmental sustainability, cleaning services are provided for reservations of 7 days or more. For shorter stays, we provide trash removal, towel replacement, and linen changes every 3 days. If you need extra cleaning during your stay, there’s a one-time fee of HKD $400.

In compliance with the Product Eco-responsibility (Amendment) Bill 2023, which regulates disposable plastic tableware and other plastic products, hotels in Hong Kong will no longer provide complimentary disposable plastic toiletries and bottled water in guest rooms starting April 22, 2024.

We encourage our guests to bring their own toiletries to help foster a ‘plastic-free’ culture. If you require any toiletries, they are available for purchase at Reception:

• Bamboo Dental Kit  at HKD $5 (1 set)
• Non-woven fabric slippers at HKD $5 (1 pair)
• Canned  water (310ml) at HKD $5

To ensure your comfort, all our rooms have a range of bath and shower amenities, including shower gel, shampoo, and conditioner.  A hairdryer is also available for your convenience.

These items are provided in your room to enhance your convenience and comfort during your stay: 

• Bedding
• Comfy Pillows
• Desk and Chair
• Closet
• TV
• Mini-fridge
• Safe
• Private Shower and Washroom

Should you require any additional amenities or have any questions, please do not hesitate to contact our customer support through the Dash app or call us at +852 3001 5774.

• SSID: (each floor only 1 WIFI AP) FYI: (FOR 3/F) : DASH_3/F
• PW: LoveDash

The sockets in our rooms are standard UK plugs using 220V.

The safety lock is located inside your closet for easy access.

Simply follow the manual provided for step-by-step instructions on resetting your pin and opening the lock.

If you require any assistance with setting up the safe, please feel free to contact our customer support through the Dash app or call us at +852 3001 5774.

If you forget your safe password and enter the wrong passcode several times, the safe may lock you out for some time. Once this waiting period ends, you can attempt to enter the passcode again.

If you are still unable to open the safe, please contact our customer support through the Dash app or call us at +852 3001 5774.

If you notice excessive water dripping, please turn off the A/C. Immediately contact our customer support through the Dash app or call us at +852 3001 5774 for assistance.

If the A/C panel is not functioning properly, try turning it off and waiting for a moment before turning it back on. If you still experience difficulties, please contact our customer support through the Dash app or call us at +852 3001 5774 for assistance.

Please note that our property does not have heating capabilities. However, to adjust the room temperature, switch the A/C to cold mode and set the fan speed to “Auto.” This will stop the A/C from blowing cold air and regulate the room temperature.

Some rooms feature TCL Smart TVs (those facing the back alley), while others have older Sony TVs. We provide Xiaomi TV Sticks to enable smart TV functionality in all rooms.

Availability of Apple TV and myTV may vary. If you require these amenities, please contact our customer support through the Dash app or call us at +852 3001 5774 for assistance.

Apple TV & Airplay instruction
1. Press “Input” and switch to “HDMI 1”.
2. On Apple Remote, press any button to wake up the Apple Box device.
3. Don’t forget to sign-out your Apple ID before checking-out.

If the buttons on the Apple TV remote are unresponsive, try connecting your iPhone to the Apple TV via Bluetooth or in pairing mode. Alternatively, Apple accessories such as a keyboard, mouse, or trackpad may also work.

If you are using an Android device and have no other means of navigation, please contact our customer support through the Dash app or call us at +852 3001 5774 for a remote replacement.

Guests are required to sign in to their iTunes or cloud service account to download apps from the iTunes Store onto the device. For a list of apps compatible with Apple TV, click here.

Please refer to Apple’s official guide for step-by-step instructions on how to use Airplay, click here.

Please be aware that certain apps may require a subscription, and guests are responsible for signing up for these services. Dash Living will not be liable for any subscriptions or purchases made by guests.

Our friendly front desk staff will gladly accept packages and mail on your behalf during your stay with us. Your packages will be securely received and placed outside your guest room for your convenience.

Please ensure that any deliveries are addressed to:

286 Queen’s Road Central

For a smooth process, please note that we are unable to accept packages that require cash on delivery (COD).

If you have any questions or need further assistance, please contact our customer support through the Dash app or call us at +852 3001 5774.

You are welcome to order from Foodpanda or Deliveroo for delivery to our hotel. When your food arrives, it will be placed in the lobby for your convenience. Simply head down to the lobby to collect your order when it arrives. 

Smoking is not permitted in all areas, including inside the room, outside stairwells, and public shared spaces within the building, as well as the exterior/front of the building.

Smoking is only permitted outside the building, in areas not covered by a roof. You may also consult our staff to inquire about the designated smoking areas.

The use of electronic cigarettes is prohibited indoors. We appreciate your cooperation in maintaining a smoke-free environment for all guests.

Please note that any violation of the smoking policy will result in a fine of HKD $2,000. We kindly ask our guests to adhere to this policy to avoid any inconvenience.

You can find Dash Living on Queen’s at 286 Queen’s Road Central, Central, Hong Kong.
地址 (Chinese): 香港上環皇后大道中286號

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To reach our location via MTR, follow these simple steps: Take the MTR to Sheung Wan Station and use Exit A2. Upon exiting the station, turn right and walk west on Wing Lok Street towards Hillier Street. Cross the road, then turn left onto Cleverly Street. Continue along Cleverly Street until you reach Queen’s Road Central. Turn left onto Queen’s Road Central, and you’ll find us just ahead at 286 Queen’s Road Central.

If you’re arriving at the airport, you can easily reach us by taking bus route A11. Simply board the A11 bus and alight at Shun Tak Centre/Sheung Wan Station. From there, it’s just a short walk to our location.

Taxi Card Here >

Kuen Kee Won Ton Noodle (Sheung Wan)

Spending: HKD$100-200 per head

Greenland Building, 303 Queen’s Road Central, Sheung Wan, Hong Kong

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Kuma Ramen (Sheung Wan)

Spending: HKD $100-200 per head

Hong Kong, Sheung Wan, Jervois St, 84號G/F

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Yakiniku Great

Spending: HKD $200-400 per head

Shop 1, G/F, Manhattan Avenue, 255 Queen’s Road Central, Sheung Wan

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Il Bel Paese (Sheung Wan) 

Spending: HKD $200-400 per head

299 Queen’s Road Central, Sheung Wan, Hong Kong

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Dim Sum Square (Sheung Wan)

Spending: HKD $100-200 per head

Hong Kong, Sheung Wan, Jervois St, 78號太興中心二座低層地下

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Su Hang Restaurant  (Sheung Wan)

Spending: HKD $100-200 per head

2 Jervois St, Sheung Wan, Hong Kong

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We also recommend using the Openrice app to discover nearby dining options. This app offers extensive listings and reviews to help you search for an ideal dining spot. Simply download the Openrice app from your preferred app store. Once installed, you can easily search for restaurants near our hotel.