In-Room Amenities
Housekeeping
When is my room cleaned?
Housekeeping schedule at Dash Living on Prat is as follows:
- Monday: 1st to 3rd floor
- Tuesday: 5th to 7th floor
- Wednesday: 8th to 10th floor
- Thursday: 11th to 13th floor
- Friday: 15th to 17th floor
- Saturday: 18th floor
Our cleaning service includes linen change, bathroom cleaning, garbage disposal, vacuuming and mopping the floor, as well as replenishing toilet rolls and garbage bags.
As part of our commitment to environmental sustainability, cleaning services are provided for reservations of 7 days or more. If you need extra cleaning during your stay, there is a one-time fee of HKD $800.
Room Inventories
Welcome Amenities Kit
In compliance with the Product Eco-responsibility (Amendment) Bill 2023, which regulates disposable plastic tableware and other plastic products, hotels in Hong Kong will no longer provide complimentary disposable plastic toiletries and bottled water in guest rooms starting April 22, 2024.
We encourage our guests to bring their own toiletries to help foster a ‘plastic-free’ culture. If you require any toiletries, they are available for purchase at Reception:
- Bottled water (770ml) at HKD $5
Bath and Shower Amenities
We offer shampoo, bath gel, and conditioner for your bath and shower needs.
Included in Your Room
These items are provided in your room to enhance your convenience and comfort during your stay:
- Kettle
- Mini Fridge
- Iron & Ironing Board
- 2 Regular Cups + 2 Toothbrush Cups
- Safe
- Bedside Lamp
- Extension Cord
- 12 Hangers
Should you require any additional amenities or have any questions, please do not hesitate to contact our customer support through the Dash app or call us at +852 3001 5774.
What are the House Rules?
House Rules
- Check-in time: 15:00 onwards.
- Community Team Services hours: 24 Hours.
- A credit card is required at check-in for a deposit authorization.
- Smoking is not permitted in the building.
- For short stays lasting less than 7 nights, our housekeeping team will not provide daily cleaning service in your room. However, should you require fresh towels or any specific assistance, please let us know during check-in
- For long stay (7 day +) reservations, room housekeeping cleaning service will be provided on a weekly basis. For more details, please check with our Community Team.
- Go Green – A Friendly Reminder: In line with the Product Eco-responsibility (Amendment) Bill 2023, hotels in Hong Kong will stop providing complimentary disposable plastic toiletries and bottled water starting April 22, 2024. We invite you to bring your own toiletries and join us in embracing a greener lifestyle! If you forget anything, don’t worry—essential items are available for purchase at Reception. Let’s work together for a cleaner, greener planet! plastic products.
- Beginning January 1, 2025, the Government of the Hong Kong Special Administrative Region will introduce a 3% tax on all hotel room bookings throughout Hong Kong. This tax will be collected at the time of check-in, and we encourage our guests to be mindful of this change as they plan their stays. Thank you for your understanding, and we look forward to welcoming you!
For more details, please contact us via the chat here.
Wi-Fi Services
Wi-Fi Services
- SSID: DASH_(Your room number)
- PW: LoveDash
Safe & Sockets
About sockets
The sockets in our rooms are standard UK plugs using 220V.
Where can I find the safety lock?
The safety lock is located inside your closet for easy access.
How do I reset my PIN and open the lock?
Simply follow the manual provided for step-by-step instructions on resetting your pin and opening the lock.
What if I need help setting up the safe?
If you require any assistance with setting up the safe, please feel free to contact our customer support through the Dash app or call us at +852 3001 5774.
What should I do if I forget the safe password?
If you forget your safe password and enter the wrong passcode several times, the safe may lock you out for some time. Once this waiting period ends, you can attempt to enter the passcode again.
If you are still unable to open the safe, please contact our customer support through the Dash app or call us at +852 3001 5774.
Maintenance
Air Conditioning Issues
Water Dripping
If you notice excessive water dripping, please turn off the A/C. Immediately contact our customer support through the Dash app or call us at +852 3001 5774 for assistance.
Panel Not Working
If the A/C panel is not functioning properly, try turning it off and waiting for a moment before turning it back on. If you still experience difficulties, please contact our customer support through the Dash app or call us at +852 3001 5774 for assistance.
Heating Availability
Please note that our property does not have heating capabilities. However, to adjust the room temperature, switch the A/C to cold mode and set the fan speed to “Auto.” This will stop the A/C from blowing cold air and regulate the room temperature.
TV Issue
Is the TV in my room a Smart TV?
Some rooms feature TCL Smart TVs (those facing the back alley), while others have older Sony TVs. We provide Xiaomi TV Sticks to enable smart TV functionality in all rooms.
Is there an Apple TV or myTV super in the room?
Availability of Apple TV and myTV may vary. If you require these amenities, please contact our customer support through the Dash app or call us at +852 3001 5774 for assistance.
The remote is not working
If the buttons on the Apple TV remote are unresponsive, try connecting your iPhone to the Apple TV via Bluetooth or in pairing mode. Alternatively, Apple accessories such as a keyboard, mouse, or trackpad may also work.
If you are using an Android device and have no other means of navigation, please contact our customer support through the Dash app or call us at +852 3001 5774 for a remote replacement.
Why is there nothing/no apps on the Homepage draw page (Gen 4)?
Guests are required to sign in to their iTunes or cloud service account to download apps from the iTunes Store onto the device. For a list of apps compatible with Apple TV, click here.
How do I use Airplay?
Please refer to Apple’s official guide for step-by-step instructions on how to use Airplay, click here.
I only want to use Netflix (or X app)!
Please be aware that certain apps may require a subscription, and guests are responsible for signing up for these services. Dash Living will not be liable for any subscriptions or purchases made by guests.
Other FAQs
Can I bring a guest to visit or stay over?
We welcome additional guests for visits or stays with reservations of at least one month. Additional guests are required to register at the front desk upon arrival. Thank you for your understanding.
Can I have packages or mail delivered to the hotel for me?
Yes, our staff can accept packages on your behalf. However, these packages will be delivered to a designated area outside your room. Please refrain from sending packages that require cash on delivery (COD) or oversized packages.
Can the hotel staff accept food deliveries for me?
Unfortunately, our staff cannot accept food deliveries on behalf of guests. Please pick up your food delivery at the reception area. Thank you for your understanding.
No-Smoking Policy
Can I smoke in my room?
Smoking is not permitted in all areas, including inside the room, outside stairwells, and public shared spaces within the building, as well as the exterior/front of the building.
Where can I smoke when I stay with Dash Living?
Smoking is only permitted outside the building, in areas not covered by a roof. You may also consult our staff to inquire about the designated smoking areas.
Can I use electronic cigarettes indoors?
The use of electronic cigarettes is prohibited indoors. We appreciate your cooperation in maintaining a smoke-free environment for all guests.
Are there penalties for non-compliance with the smoking policy?
Please note that any violation of the smoking policy will result in a fine of HKD $2,000. We kindly ask our guests to adhere to this policy to avoid any inconvenience.
Neighbourhood
Location Details
Where are you located?
You can find Dash Living on Prat at No. 21 Prat Avenue, Tsim Sha Tsui.
地址 (Chinese): 尖沙咀寶勒巷21號
How do we get there by MTR?
Take Exit A2 from Tsim Sha Tsui MTR Station and head east on Humphreys Avenue. Continue straight onto Prat Avenue. As you walk, you will pass by McDonald’s. Keep going straight, and you will find the entrance to Dash Living on Prat on your right.
How do we get there from the Airport?
Take the Airport Express train to Kowloon Station. From there, you can easily catch a taxi to our location. The taxi fare typically ranges from HKD $30 to HKD $40, but it may vary depending on traffic conditions.
Money Exchange
Can I exchange money or get a cash advance at the hotel?
Unfortunately, we do not offer money exchange or cash advance services at our hotel. However, you can easily locate the nearest money exchange using the link here >
Shops/Destinations Nearby
K11 Art Mall
Walk: 3 mins
K11 Art Mall is a unique shopping destination in Tsim Sha Tsui that seamlessly blends art and commerce, featuring a curated selection of luxury brands, innovative art installations, and a vibrant cultural atmosphere.
View on Google Map
Don Don Donki
Walk: 6 mins – Taxi: 5 mins
Don Don Donki is a popular Japanese discount store known for its diverse selection of unique products, from fresh food and snacks to quirky household items, all in a lively and fun shopping environment.
View on Google Map
Matsumoto Kiyoshi
Walk: 6 mins – Taxi: 5 mins
Matsumoto Kiyoshi is a well-known Japanese pharmacy chain offering a wide range of health, beauty, and everyday products, making it a favorite stop for both locals and visitors seeking quality goods at great prices.
View on Google Map
Harbour City
Walk: 15 mins – Taxi: 9 mins
Harbour City in Tsim Sha Tsui is a vibrant shopping and dining destination, offering stunning waterfront views, a wide array of shops, and delicious eateries, making it a must-visit for both locals and tourists alike!
View on Google Map
TheOne
Walk: 6 mins – Taxi: 5 mins
TheOne is a stylish shopping mall in Tsim Sha Tsui, featuring a mix of trendy boutiques, international brands, and diverse dining options, all set within a vibrant and modern atmosphere.
View on Google Map
Apple Store
Walk: 11 mins – Taxi: 10 mins
The Apple Store in Hong Kong is a sleek, modern retail space offering the latest Apple products, expert customer service, and hands-on experiences, all set against a stunning backdrop of cutting-edge design.
View on Google Map
Supermarkets & Convenience Stores
Market Place
Walk: 3 mins
Market Place is a vibrant grocery and lifestyle store that combines fresh produce and gourmet foods with a unique artistic atmosphere, making it a delightful shopping experience for food lovers and art enthusiasts alike.
View on Google Map
Wellcome
Walk: 2 mins
Wellcome is a popular supermarket chain in Hong Kong, known for its wide selection of groceries, household essentials, and local products, making it a convenient choice for everyday shopping.
View on Google Map
AEON
Walk: 6 mins – Taxi: 5 mins
AEON is a well-established retail chain in Hong Kong, offering a wide range of groceries, household goods, and lifestyle products, all in a spacious and family-friendly shopping environment.
View on Google Map
7-11
Walk: 2 mins
7-Eleven is a convenient store chain in Hong Kong that offers a wide variety of snacks, beverages, and everyday essentials, making it a go-to stop for quick shopping any time of day or night.
View on Google Map
Restaurants
Asian Cuisine
The Fly Place (Tsim Sha Tsui)
Spending: HKD$200-400 per head
Shop G29, G/F, Kowloon Centre, 29-39 Ashley Road, Tsim Sha Tsui
Oritsu(Tsim Sha Tsui)
Spending: HKD$400-800 per head
G/F, Tung Wui Commercial Building, 27 Prat Avenue, Tsim Sha Tsui
SPICE Restaurant & Bar(Tsim Sha Tsui)
Spending: HKD$200-400 per head
2/F, 1 Knutsford Terrace, Tsim Sha Tsui
Peking Garden (Tsim Sha Tsui)
Spending: HKD$200-400 per head
3/F Star House, 3 Salisbury Road, Tsim Sha Tsui
Din Tai Fung (Tsim Sha Tsui)
Spending: HKD$200-400 per head
Shop 306, 30 Canton Rd, Tsim Sha Tsui
Spending: HKD$100-200 per head
G/F, Po Cheong Commercial Building, 29 Prat Avenue, Tsim Sha Tsui
Yé Shanghai
Spending: HKD$400-800 per head
Shop 702, 7/F, K11 Musea, Victoria Dockside, 18 Salisbury Road, Tsim Sha Tsui
View on Google Map
Lara Nara
Spending: HKD$200-400 per head
Shop 3303, 3/F, Gateway Arcade, Harbour City, 3-27 Canton Road, Tsim Sha Tsui
View on Google Map
Western Style
The Right Place (Tsim Sha Tsui)
Spending: HKD$100-200 per head
G/F, 17-19 Prat Avenue, Tsim Sha Tsui
Pici Pasta Bar
Spending: $201-400 per head
G/F, 29-31 Chatham Road South, Tsim Sha Tsui
View on Google Map
La Vache!
Spending: $201-400 per head
G/F, 12 Hart Avenue, Tsim Sha Tsui
Wooloomooloo Prime
Spending: HKD$400-800 per head
21/F, The One, 100 Nathan Road, Tsim Sha Tsui
Cafe & Bakeries
Urban Coffee Roaster
Shop 44, G/F, Mirador Mansion, 7 Bristol Avenue, Tsim Sha Tsui
View on Google Map
Omotesando Koffee
Kiosk 1, 2/F, Gateway Arcade, Harbour City, 3-27 Canton Road, Tsim Sha Tsui
View on Google Map
Espresso Alchemy
Shop G104, G/F, Gateway Arcade, Harbour City, 3-27 Canton Road, Tsim Sha Tsui
View on Google Map
Gram Cafe & Pancakes
Shop L408, 4/F, The ONE, 100 Nathan Road, Tsim Sha Tsui
View on Google Map
Hashtag B
Shop C, G/F, Savoy Mansion, 49 Carnarvon Road, Tsim Sha Tsui
View on Google Map
Bakehouse
G/F, 44 Hankow Road, Tsim Sha Tsui
View on Google Map
Mon Cher
Shop 3001, 3/F, Gateway Arcade, Harbour City, 3-27 Canton Road, Tsim Sha Tsui
View on Google Map
Pa Shih Desserts
Shop 2, G/F, Dorfu Court, 5-6 Hau Fook Street, Tsim Sha Tsui
View on Google Map
We also recommend using the Openrice app to discover nearby dining options. This app offers extensive listings and reviews to help you search for an ideal dining spot. Simply download the Openrice app from your preferred app store. Once installed, you can easily search for restaurants near our hotel.
Hotspots
Scenic Area
Museum of History
The Museum of History is a public museum that preserves the historical and cultural heritage of Hong Kong. Situated in Tsim Sha Tsui East, Kowloon, right next to the Hong Kong Science Museum, it showcases a wide range of collections, including exhibits on natural history, archaeology, ethnography, and the city’s local history.
Hours:
- Daily from 10:00 – 18:00, closed every Tuesday
Walk: 10 mins Taxi: 10 mins
Hong Kong Museum of Art
The Hong Kong Museum of Art is Hong Kong’s first and primary art museum. Managed by the Leisure and Cultural Services Department of the Hong Kong Government, it boasts a collection of over 17,000 artworks. Admission to its permanent exhibitions is free.
Hours:
- Monday to Friday from 10:00 – 18:00, closed every Thursday
- Saturday to Sunday from 10:00 – 21:00
Walk: 14 mins Taxi: 8 mins
Clock Tower
The Clock Tower stands on the southern waterfront of Tsim Sha Tsui in Kowloon. It is the sole remaining structure of the original Kowloon Station, which was part of the Kowloon-Canton Railway. Built as part of the station complex, the tower was finished in 1915, and the entire terminus officially began operations on March 28, 1916.
Walk: 16 mins Taxi: 10 mins
Contact Customer Support
Our Customer Service team is available 24/7 to address any questions or concerns that may arise during your stay. Feel free to reach out to us through any of the following channels:
- Phone: +852 3001 5774
- Email: support.hk@dash.co
- Dash app: Tap on Home > Support > Live Chat
Alternatively, you can scan the QR code located on your room desk. Navigate to the home page and select Live Chat. Once you have provided your reservation details, you will be promptly connected with a customer service specialist.