In-Room Amenities
Housekeeping
When is my room cleaned?
When is my room cleaned?
The housekeeping schedule at Dash Living on Hollywood is as follows:
- Monday: 1st to 3rd floor
- Tuesday: 5th to 8th floor
- Wednesday: 9th to 12th floor
- Thursday: 15th to 18th floor
- Friday: 19th to 21st floor
- Saturday: 22nd, 23rd and 25th floor
Our cleaning service includes linen change, bathroom cleaning, garbage disposal, vacuuming and mopping the floor, as well as replenishing toilet rolls and garbage bags.
As part of our commitment to environmental sustainability, cleaning services are provided for reservations of 7 days or more. For shorter stays, we provide daily trash removal, towel replacement, and linen changes every 3 days. If you need extra cleaning during your stay, there’s a one-time fee of HKD $400.
Room Inventories
Welcome Amenities Kit
In compliance with the Product Eco-responsibility (Amendment) Bill 2023, which regulates disposable plastic tableware and other plastic products, hotels in Hong Kong will no longer provide complimentary disposable plastic toiletries and bottled water in guest rooms starting April 22, 2024.
We encourage our guests to bring their own toiletries to help foster a ‘plastic-free’ culture. If you require any toiletries, they are available for purchase at Reception:
- Bamboo Dental Kit at HKD $5 (1 set)
- Non-woven fabric slippers at HKD $5 (1 pair)
- Canned water (310ml) at HKD $5
Bath and Shower Amenities
To ensure your comfort, all our rooms have a range of bath and shower amenities, including shower gel, shampoo, and conditioner. A hairdryer is also available for your convenience.
Included in Your Room
These items are provided in your room to enhance your convenience and comfort during your stay:
- Kettle
- Mini Fridge
- Iron & Ironing Board
- 2 Regular Cups + 2 Toothbrush Cups
- Safe
- Bedside Lamp
- 8 Hangers
Should you require any additional amenities or have any questions, please do not hesitate to contact our customer support through the Dash app or call us at +852 3001 5774.
Wi-Fi Services
Wi-Fi Services
- SSID: Dash Living on Hollywood
- PW: LoveDash
Safe & Sockets
About sockets
The sockets in our rooms are standard UK plugs using 220V.
Where can I find the safety lock?
The safety lock is located inside your closet for easy access.
How do I reset my PIN and open the lock?
Simply follow the manual provided for step-by-step instructions on resetting your pin and opening the lock.
What if I need help setting up the safe?
If you require any assistance with setting up the safe, please feel free to contact our customer support through the Dash app or call us at +852 3001 5774.
What should I do if I forget the safe password?
If you forget your safe password and enter the wrong passcode several times, the safe may lock you out for some time. Once this waiting period ends, you can attempt to enter the passcode again.
If you are still unable to open the safe, please contact our customer support through the Dash app or call us at +852 3001 5774.
Maintenance
Air Conditioning Issues
Water Dripping
If you notice excessive water dripping, please turn off the A/C. Immediately contact our customer support through the Dash app or call us at +852 3001 5774 for assistance.
Panel Not Working
If the A/C panel is not functioning properly, try turning it off and waiting for a moment before turning it back on. If you still experience difficulties, please contact our customer support through the Dash app or call us at +852 3001 5774 for assistance.
Heating Availability
Please note that our property does not have heating capabilities. However, to adjust the room temperature, switch the A/C to cold mode and set the fan speed to “Auto.” This will stop the A/C from blowing cold air and regulate the room temperature.
TV Issue
Is the TV in my room a Smart TV?
Some rooms feature TCL Smart TVs (those facing the back alley), while others have older Sony TVs. We provide Xiaomi TV Sticks to enable smart TV functionality in all rooms.
Is there an Apple TV or myTV super in the room?
Availability of Apple TV and myTV may vary. If you require these amenities, please contact our customer support through the Dash app or call us at +852 3001 5774 for assistance.
Apple TV & Airplay instruction
Apple TV & Airplay instruction
1. Press “Input” and switch to “HDMI 1”.
2. On Apple Remote, press any button to wake up the Apple Box device.
3. Don’t forget to sign-out your Apple ID before checking-out.
The remote is not working
If the buttons on the Apple TV remote are unresponsive, try connecting your iPhone to the Apple TV via Bluetooth or in pairing mode. Alternatively, Apple accessories such as a keyboard, mouse, or trackpad may also work.
If you are using an Android device and have no other means of navigation, please contact our customer support through the Dash app or call us at +852 3001 5774 for a remote replacement.
Why is there nothing/no apps on the Homepage draw page (Gen 4)?
Guests are required to sign in to their iTunes or cloud service account to download apps from the iTunes Store onto the device. For a list of apps compatible with Apple TV, click here.
How do I use Airplay?
Please refer to Apple’s official guide for step-by-step instructions on how to use Airplay, click here.
I only want to use Netflix (or X app)!
Please be aware that certain apps may require a subscription, and guests are responsible for signing up for these services. Dash Living will not be liable for any subscriptions or purchases made by guests.
Other FAQs
Can I have packages or mail delivered to the hotel for me?
Our friendly front desk staff will gladly accept packages and mail on your behalf during your stay with us. Your packages will be securely received and placed outside your guest room for your convenience.
Please ensure that any deliveries are addressed to:
263 Hollywood Road, Sheung Wan
For a smooth process, please note that we are unable to accept packages that require cash on delivery (COD).
If you have any questions or need further assistance, please contact our customer support through the Dash app or call us at +852 3001 5774.
Ordering Food Panda / Deliveroo
You are welcome to order from Foodpanda or Deliveroo for delivery to our hotel. When your food arrives, it will be placed in the lobby for your convenience. Simply head down to the lobby to collect your order when it arrives.
No-Smoking Policy
Can I smoke in my room?
Smoking is not permitted in all areas, including inside the room, outside stairwells, and public shared spaces within the building, as well as the exterior/front of the building.
Where can I smoke when I stay with Dash Living?
Smoking is only permitted outside the building, in areas not covered by a roof. You may also consult our staff to inquire about the designated smoking areas.
Can I use electronic cigarettes indoors?
The use of electronic cigarettes is prohibited indoors. We appreciate your cooperation in maintaining a smoke-free environment for all guests.
Are there penalties for non-compliance with the smoking policy?
Please note that any violation of the smoking policy will result in a fine of HKD $2,000. We kindly ask our guests to adhere to this policy to avoid any inconvenience.
Neighbourhood
Location Details
Where are you located?
You can find Dash Living on Hollywood at 263 Hollywood Road, Hong Kong.
地址 (Chinese): 中環荷李活道263號
How do we get there by MTR?
The nearest exit is Sheung Wan Station A2. Then take a walk around 8-10 minutes towards Sheung Wan Market, Possession Street, and Hollywood Road.
How do we get there from the Airport?
Shops/Destinations Nearby
7 Eleven Shop
Simply cross the road, turn right, and then turn left. It’s a short and easy walk from our location.
Wellcome Supermarket and OK 24 hrs Convenience Store
Just downstairs along Possession Street, the supermarket Wellcome and 24 hrs Convenience store are accessible
Tung Wah Hospital
There’s a hospital within walking distance from Dash Living on Hollywood.
Lan Kwai Fong
It’s a walking distance from Dash Living on Hollywood.
Ferry Terminal
- Dash Living on Hollywood is conveniently located near the Ferry Terminal, providing easy access to Macau and Shekou.
- If you need more details about the ferry schedules, ticket prices, or other information, you can visit the TurboJET website at https://www.turbojet.com.hk/tc/
This link will provide you with all the necessary information for planning your ferry trip
Sheung Wan Market
Lan Kwai Fong is one of Hong Kong’s most popular nightlife hot spots and is home to over 90 restaurants and bars. The atmosphere ranges from stylish wine pairings to raucous jelly shots and the food on offer is as diverse as the clientele.
Restaurants
Various Cuisines
Mama Mia Pizza & Pasta (Sheung Wan)
Spending: HKD$150-400 per head
G/F, 22 Possession St, Sheung Wan, Hong Kong
Green Island Restaurant (Sheung Wan)
Spending: HKD$100-150 per head
G/F, 16 Possession St, Sheung Wan, Hong Kong
Pho Nat Vietnamese Cuisine (Queen’s Rd)
Spending: HKD$80-150 per head
Hong Kong, Possession Point, Queen’s Rd W, 2-12
Spending: HKD$150-250 per head
206 Hollywood Rd, Sheung Wan, Hong
Spending: HKD$80-150 per head
Hong Kong, Sheung Wan, Upper Station St, 3號&3A地下
We also recommend using the Openrice app to discover nearby dining options. This app offers extensive listings and reviews to help you search for an ideal dining spot. Simply download the Openrice app from your preferred app store. Once installed, you can easily search for restaurants near our hotel.
Contact Customer Support
Our Customer Service team is available 24/7 to address any questions or concerns that may arise during your stay. Feel free to reach out to us through any of the following channels:
- Phone: +852 3001 5774
- Email: support.hk@dash.co
- Dash app: Tap on Home > Support > Live Chat
Alternatively, you can scan the QR code located on your room desk. Navigate to the home page and select Live Chat. Once you have provided your reservation details, you will be promptly connected with a customer service specialist.